Privacy Statement

our legal entities (hereafter the “firm” or “firms”) take your data protection rights seriously. This document explains how we collect, process, and use your personal data. It reflects the general data processing policy of the firm, in accordance with applicable legislation, including the General Data Protection Regulation (GDPR).

Data Controller

As an insurance broker, the firm may act as both a data controller and a data processor. We act as a data controller when processing data in our own name. As a processor, we collect and handle data on behalf of the insurance companies we work with. This statement only covers processing activities where we act as data controller.

The data controllers are our legal entities. For any questions about our privacy policy, you may contact us via the e-mail address of the relevant legal entity. For any request beyond general inquiries, we may ask for proof of identity.

When do we collect data?

We collect and process your data when you contact us for insurance advice, quotes, or contracts, and for assistance in managing your existing contracts. We may also receive data from third parties in the context of our intermediation services.

What data do we collect?

We collect personal details such as your name, address, e-mail, and professional data (e.g., company name, VAT number), along with any information needed to assess your insurance needs. This may include housing data, financial information, or medical data, depending on the type of insurance. Your data is only used in the context of the requested insurance services.

We collect this information through paper or digital forms. When visiting our website, cookies may be used. Please contact the firm for more information.

Why do we process your data?

• Clients: for customer management, contract handling, and promotion of our services (based on contract or consent).
• Suppliers: for supplier management (based on contractual relationships).
• Prospects: for direct marketing purposes (based on legitimate interest), with explicit consent required for e-mail communication.
• Employees: for HR and payroll purposes.
• Website visitors: to improve usability and provide access to interactive services and features.

Legal grounds for processing

Data is primarily processed on the basis of our contractual relationship with you. Where processing is not strictly necessary for this relationship, it is based on our legitimate business interests, ensuring a fair balance with your rights. Sensitive data, such as health information, is only processed with your explicit consent.

Sharing with third parties

Data is mainly processed internally. It may be shared with relevant insurance companies and, occasionally, with external service providers for specific tasks under our control. Legal obligations may also require us to share data with public authorities. Data is not transferred outside the EU unless required by law.

Your rights

• Right to object to direct marketing at any time.
• Right to access and rectify your data (upon request with proof of identity).
• Right to file a complaint with the Data Protection Authority (Drukpersstraat 35, 1000 Brussels).

Changes

We reserve the right to amend this privacy statement. Changes will be announced via our website.